The most important aspect of a property manager’s job is to keep their residents happy and taken care of. Here are a few things to keep in mind when it comes to dealing with residents.
Answer your Maintenance Calls
Residents want management to respond quickly and take care of their maintenance in an expedient manner. Schedule your maintenance at your residents’ convenience and use good vendors that show up on time and are considerate of your residence belongings. Try not to defer maintenance as this could end up costing you more money in the long run. Residents prefer to stay at a well-maintained apartment that they feel cared for.
Always keep the front of your building well cared for. People driving up to the curb can decide whether or not to live in a building at first glance. So keep the front of your building looking good and make sure that your paint is not peeling or in bad shape. Make sure you care for your landscape and most of all, keep your building clean.
Rent to Good People
One of the smart ways you can ensure that your residents won’t leave is renting to the right residents. To begin with, build your community. Consider doing activities that bring your residents together, such as a barbecue to get to know your residents. Most importantly, they get to know each other so that they recognize their neighbors and know whether or not a person belongs inside the community. To keep good residents, you need to show that you genuinely care about your property and them. Consider doing things like giving a gift card on their birthday or sending out a weekly newsletter. For more resident retention tips, contact us today.
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