Customer Service Tips for the Multi-Housing Industry

customer service with Marquette

Many property managers spend a lot of time focusing on attracting new renters. While this should play a significant part in your strategy, it shouldn’t be your only focus. According to the¬†White House Office of Consumer Affairs, “it is 6-7 times more expensive to acquire new customers than it is to keep a current one.” […]

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3 Traits to Look for When Hiring in the Multi-Housing Industry

hiring an employee at a multifamily community

Part of operating a seamless community in the multi-housing industry involves having the proper staff. It’s important to make sure you hire those people who will help boost both the office and the resident experience. When preparing to hire new employees, it’s important to know what traits to look for. There are some characteristics that […]

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SMART Goals for Property Managers

writing down goals

Many businesses think of goal setting at the beginning of the year, but in the multi-housing industry, the spring/summer is a hot time for selling new leases. That means this is the perfect time for property managers to set their goals. Whether it’s goals for their lease renewal rate, new leases, or their inbound marketing […]

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