How to Use Positive Wording in Multifamily Customer Service

customer service

Superior customer service in property management starts at the base level of language choice. Utilizing positive connotations can communicate how much you value each client. The following phrasing tips help your property management company deliver unforgettable customer service. Avoiding Negative Phrasing A primary rule in customer service is limiting the use of negative terminology. According to this […]

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3 Reasons Why You Should Utilize a Property Management Company

signing property management papers

According to the National Multifamily Housing Council over one-third of residents in the United States rent their home. Real estate investment is a booming business, with many of these investors sinking money into residential property like apartments. There are pros and cons to owning rental property, but with an apartment manager, it can be the easiest decision […]

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How to Market to Future Generations

generation z

It’s always been important for property managers to pay attention to the customer when crafting a marketing strategy. As the times and generations change, so must the strategy. According to the Property Management Insider, marketers are already studying the future habits of what is termed Gen Z, which will represent the next group of renters to […]

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